Why hasn't my tracking status updated?
We will email you as soon as we pack your order and send it off with Australia Post. This means that your order has been picked up by the postie and the tracking number will update as soon as Australia Post scans your order.
For all express post orders, your tracking number usually updates within 24 hours of receiving the tracking number. This is usually because Australia Post needs a few hours to update its system. This means when you receive a notification that your order is on its way, details of the tracking number will update soon after. It doesn't mean that your order is lost if the tracking number in the system is unable to be found. Give it 12-24 hours from the notification until you try again with Australia Post. If in doubt, feel free to contact us!